Front of House Assistant

Position: Front of House Assistant
Organisation: Ullapool Museum Trust
Location: Ullapool, Ross-shire, Scotland
Closing date: 14/03/2025 

Job Type: Seasonal (Apr – Oct 2025)
Salary: Real Living Wage
Hours: 4 Hours per week (Sunday 12pm until 4pm) some earlier shifts throughout the year for special events 

Ullapool Museum is looking for a Front of House Assistant to help our visitors enjoy and engage with the Museum and its stories.

 

Responsibilities: 

  • Welcoming the public and orientating them at the start of their visit 

  • Selling tickets and products from the Museum shop 

  • Engaging visitors in the displays and stories the Museum tells 

  • Supporting visitors in getting the most from their visit by answering visitor queries and providing high-quality customer service 

  • Ensuring the Museum galleries are kept to high standards of presentation 

  • Leading short introduction tours on the Museum and object handling activities to enrich visitors’ understanding of the Museum’s displays 

  • Proactively promoting upcoming events and signposting other ways visitors can get more actively involved 

  • Supporting the gathering visitor feedback 

  • Reporting any serious issues, concerns, accidents emergencies promptly 

 

What we’re looking for: 

  • Polite and friendly individuals over the age of 16 
  • A welcoming approach to working alongside the public 
  • An enthusiasm to develop knowledge of Ullapool Museum and its collections and share this in a positive and lively way 
  • Individuals who enjoy working as part of a small, dedicated team 
  • A positive attitude and willingness to offer help 
  • Confidence and enthusiasm for speaking with members of the public 

Desirable: 

  • Gaelic language  
  • Front of house or retail experience 
  • Experience in heritage 

 

To Apply: 

How to Apply:
Interested candidates should submit a CV and a cover letter to curator@ullapoolmuseum.co.uk by 18th April 2025. 
 

Administrative Assistant

Position: Admin Assistant 
Organisation: Ullapool Museum Trust 
Location: Ullapool, Ross-shire, Scotland 
Closing date: 14/03/2025 

Job Type: Permanent  
Salary: Real Living Wage

Hours: 5 hours a week (weekday but can be flexible)

Job Overview: 
As an Administrative Assistant, you will be responsible for providing administrative support to the museum team, ensuring smooth operations and a welcoming environment for visitors. You will manage a variety of tasks, including handling correspondence, assisting with event coordination, and maintaining records, all while helping the museum run efficiently. 

Key Responsibilities: 

  • Manage general office tasks such as answering phones, responding to emails, and greeting visitors. 
  • Maintain and organize office files, documents, and records. 
  • Assist in scheduling meetings, preparing agendas, and taking meeting minutes. 
  • Order office supplies and ensure proper stock levels. 
  • Assist with basic bookkeeping, including invoicing, processing payments, and reconciling accounts. 
  • Assist in promoting museum activities via social media and other channels. 

Qualifications and Skills: 

  • Previous experience in office administration, customer service, or similar roles is diesireable(museum experience is a plus). 
  • Strong organizational skills with the ability to manage multiple tasks. 
  • Excellent communication skills, both written and verbal. 
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and other office software. 
  • Comfortable with social media platforms and basic website management. 
  • Ability to work independently and as part of a team. 
  • A positive and friendly attitude, with a passion for delivering excellent customer service. 

How to Apply: 
Interested candidates should submit a CV and a cover letter to curator@ullapoolmuseum.co.uk by 18th April 2025.